ba99ap Terms and Conditions

1General Terms

ba99ap is an online entertainment and gaming platform designed for users in Bangladesh. The platform offers various gaming options including slot games, live casino, and cricket betting.

These terms and conditions apply to all services, features, competitions, bonus offers, and any activities carried out on the ba99ap platform. These Terms apply alongside our Privacy Policy and Responsible Gaming Policy.

• Using this platform means you have accepted all terms.
• ba99ap reserves the right to change the terms and conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• The Bengali version of these Terms holds the highest authority.

2Eligibility and Age Requirement

To register an account on the ba99ap platform and participate in any gaming activity, the following eligibility requirements must be met:

Age Requirement

You must be at least 21 years of age or older. This platform is for users aged 21 and above only. Registration by minors is strictly prohibited. Providing false information about age will result in immediate account closure and forfeiture of any winnings.

Other Eligibility Requirements

• You must be a human user; operating an account through automated software, bots, or robots is prohibited.
• You must register under your own identity and provide truthful information.
• Only one account per person is permitted.
• Registration from jurisdictions or countries where online gaming is completely prohibited is not accepted.

3Account Registration

When registering with ba99ap, you must provide accurate and complete personal information. Providing false or incomplete information may result in account suspension or closure.

Registration Information

• Full legal name (as per national ID card or passport).
• Active mobile number and email address.
• Correct date of birth.
• Current residential address.

Account Security

You are fully responsible for keeping your account password secure. Avoid sharing your login details with anyone else. You will be held responsible for any activity carried out through your account.

Identity Verification (KYC)

ba99ap reserves the right to verify your identity at any time. Documents such as a national ID card, passport, driving licence, or bank statement may be requested for this purpose. We reserve the right to hold withdrawals until verification is complete.

4Deposits and Withdrawals

Deposit

ba99ap currently accepts deposits through the following payment methods: bKash, Nagad, Rocket, Upay. The minimum deposit amount for each method is ৳100.

• Deposits must be sent from your own account.
• Deposits made from third-party accounts will be rejected and returned.
• Once a deposit is processed, the balance is typically credited instantly.
• If there is a delay due to a technical issue, check the FAQ or contact us via live chat.

Withdrawal

The minimum amount for withdrawing deposited funds and valid winnings is ৳500. Withdrawals are generally processed within 5 to 30 minutes.

• Withdrawals can only be made to a registered payment account.
• Withdrawals may be temporarily held if active bonus wagering requirements are in place.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be held for investigation if fraud is suspected.

5Bonuses and Promotions

ba99ap offers various types of bonuses and promotional offers. Each offer has specific terms and conditions that must be read before claiming a bonus.

Welcome Bonus

For new members, ba99ap offers a 120% first deposit bonus of up to ৳5,000. For example:

• Deposit ৳1,000 and receive a ৳1,200 bonus — total balance ৳2,200.
• Deposit ৳10,000 or more and receive a maximum bonus of ৳5,000 — total balance ৳15,000.

General Bonus Terms

• The wagering requirement for the welcome bonus is 25 times (25x) — meaning you must place bets totalling 25 times the bonus amount before a withdrawal can be made.
• Each bonus has a set expiry period; if unused by the expiry date, the bonus will be forfeited.
• Multiple bonuses cannot be active at the same time.
• A specific limit may apply to the amount of winnings earned from a bonus that can be withdrawn.
• ba99ap reserves the right to close an account if evidence of fraudulent bonus claiming is found.

6Gaming Rules

All gaming activities on ba99ap are governed by specific rules. It is essential to fully understand the rules of each game before playing.

Game Results

• All game results are determined by a Random Number Generator (RNG).
• Live casino game results are determined directly by the dealer's actions.
• If a game is interrupted due to a technical fault, bets for that round will be returned.
• In the event of a dispute over a game result, the server log will be considered the final evidence.

Betting Rules

• Minimum and maximum bet limits apply to each game.
• ba99ap reserves the right to change betting limits for specific games or events.
• Once a bet is confirmed, it cannot be changed or cancelled.

7Prohibited Activities

The following activities are strictly prohibited on the ba99ap platform:

• Creating or operating multiple accounts.
• Providing false or misleading personal information.
• Abusing bonuses or attempting to circumvent bonus terms.
• Attempting to manipulate games through fraudulent means.
• Stealing the identity of other members or misusing their information.
• Attempting to breach platform security systems or using software or malware to do so.
• Colluding with other members to influence game results.
• Using the platform for money laundering or any other illegal financial activity.
• Using third-party accounts or payment methods.

If evidence of involvement in any of the above activities is found, the account will be closed immediately and all funds may be forfeited.

8Account Suspension and Closure

Account Closure by ba99ap

ba99ap may temporarily suspend or permanently close your account in the following circumstances:

• Any violation of these Terms.
• Providing false or fraudulent information.
• Failure to cooperate with the KYC verification process.
• Suspicion of money laundering.
• Evidence of account use by a minor.

Account Closure by the Member

You may request to close your account at any time by contacting our support team via live chat. A self-exclusion option is also available under the responsible gaming policy — see the Responsible Gaming page for details.

9Limitation of Liability

ba99ap makes every effort to operate a reliable and secure platform; however, our liability is limited in the following areas:

• For losses caused by internet disconnection or technical faults.
• For losses resulting from your account information being exposed to others.
• For faults arising in the software of third-party game providers.
• If services are restricted or shut down due to changes in government regulations.
• If services are disrupted due to natural disasters, cyber attacks, or other unforeseeable circumstances.

Under no circumstances will ba99ap's total liability exceed the amount held in your account.

10Privacy and Data

ba99ap places the highest priority on protecting your personal information. We use modern SSL encryption technology to keep your data secure.

• Your personal information will be used solely for the purpose of providing services and carrying out KYC verification.
• Your information will not be sold or transferred to any third party without your consent.
• Information may need to be provided to authorities due to legal obligations.

Read our privacy policy for full details on data collection and use.

11Service Changes

ba99ap may make the following changes at any time, with or without notice:

• Adding new games or removing existing ones.
• Changing the bonus structure and amounts.
• Changing minimum or maximum deposit/withdrawal limits.
• Changing the platform's interface, features, or functionality.
• Temporarily or permanently discontinuing key services.

For significant changes, we will try to provide as much advance notice as possible. However, changes may be made without notice in urgent situations.

12Dispute Resolution

If a dispute arises, an attempt will be made to resolve it through the following steps:

1. Step 1: Contact the support team via 24/7 live chat. Most issues are resolved at this stage.
2. Step 2: If the issue is not resolved via live chat, send a detailed message to [email protected].
3. Step 3: If neither step resolves the issue, a formal complaint may be filed; ba99ap will respond within 30 business days.

In disputes regarding game outcomes, server logs will be considered the final evidence. To challenge any decision, contact us within 30 days of the incident.

13Changes to Terms

ba99ap reserves the right to change these terms and conditions at any time. Updated terms will take effect as soon as they are published on this page.

• For significant changes, a notification may be sent via registered email or through the platform.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• It is the member's responsibility to visit this page regularly and stay informed about the latest terms and conditions.

For any questions regarding these terms, contact us via our 24/7 live chat support or at [email protected].